A self-service application is a uniquely designed feature for the customers so that they can provide their all financial & personal documents digitally from the comfort of their homes without sharing this information with anyone in between. 

Customers can submit the below-mentioned documents digitally through the self-service application link –

  • Bank Statement 
  • Form 16
  • Salary Slips
  • ITR
  • ITR V
  • Adhaar card
  • Pan card 

This will minimize the manual follow-ups, physical interaction, and travel costs for the channel partner in the document collections process and also provide data safety for the customers.

In this process, while filling the customer's documents details in the application, the channel partner will see the below-mentioned options – 

  • Customer self-upload 
  • Upload now
  • Not available 

When the channel partner selects the option of “Customer Self Upload” then the Saarathi system will send a unique link on the customer’s phone through SMS and the customer will log in to this link verified by the OTP and upload all the required documents.

Once the customer uploads all the documents, the system will show the success of the documents upload and after that loan application process will resume without any further follow-ups.